Safe Gambling

We commit to safe, responsible play at Vegastars. Player safety is a core operating principle and we provide clear tools and options to help you manage time and spend. This page explains Vegastars Responsible Gambling measures, how to set limits, and where to get help if gambling becomes a problem. Use the controls in your account to personalise limits and access support. If you need a break or a longer exclusion, follow the steps below or contact support for guidance.

Vegastars Responsible Gambling

Protection and prevention guide for account holders. Practical controls are available in your profile. Limits, reminders and exclusion options are part of our approach to reduce harm and promote safe play. Availability depends on account eligibility and local rules.

Player Protection Principles

Account safety, age verification, and access to self‑service controls form the core protections. Behavioural safeguards aim to reduce overspending and limit access for minors. We expect honest use of the tools and adherence to terms.

Tools to Manage Gambling Activity

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits in account settings. Loss limits restrict total net losses over a chosen period. Limits take effect immediately once confirmed and can be tightened at any time.

Time Limits and Session Controls

Session reminders and optional time limits help manage play frequency. You can enable on‑screen timers and auto‑logout after a chosen session length. Use these to break long play patterns.

Self‑Exclusion and Cooling‑Off

Short‑term time‑outs and longer self‑exclusion options are available. Choose a cool‑off period from 24 hours up to several months, or request longer exclusions via support. Self‑exclusion blocks account access for the chosen period.

Account Closure and Restrictions

If you choose to close your account, request closure through support. Closed or excluded accounts cannot be reopened until the exclusion period ends and any required checks are complete.

Recognising Signs of Problematic Behaviour

Warning signs include chasing losses, neglecting work or family, hiding activity, or inability to stick to limits. Sudden changes in betting patterns or frequent impulse sessions are indicators to pause and reassess.

Guidance for Staying in Control

Set realistic limits, take regular breaks, and use session reminders. Keep a budget separate from gambling funds and avoid borrowing to gamble. Review your activity log regularly to track spend and session length.

Access to Professional Help and Support Organisations

Seek professional help if gambling causes distress. For immediate support in New Zealand, contact local helplines and counselling services. International resources and crisis lines are also available. If you need assistance activating self‑exclusion or setting limits, contact support for practical steps and referrals.